Terms and Conditions


shop.endoscope-i.com is a site operated by endoscope-i Ltd

We are registered in England under company number 8315177 and with our registered office at 21 Margaret Road, Harborne, Birmingham B17 0EU, England

Our main trading address is 21 Margaret Road, Harborne, Birmingham B17 0EU, England

Our VAT number is 153252140.

Privacy Policy & Cookies

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

We use PayPal to process credit card transactions and therefore do not store credit card details.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out in the table below.

Functionality Cookies




  • Strictly necessary cookies – these are cookies that are essential to the operation of our website
  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer
  • The referring website from which you have got to our website from

The reasons for this are:

  • To make ongoing improvements to our website based on this data
  • To see our most popular sources of business

Disclosure of personal data

We may disclose your personal data:

  • to other companies within our group
  • if we sell our business
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website [customers and sales] in order to describe our services to prospective partners [advertisers, sponsors] and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

Customer privacy rights

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

Right to cancel

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancelation.

Damaged or Incorrectly Dispatched Goods

Goods that are received in a damaged condition or goods that are despatched incorrectly by endoscope-i Ltd will be eligible for exchange or a full credit.

If goods are damaged or received incorrectly endoscope-i Ltd must be notified of this within 14 days of receipt of the delivery. endoscope-i Ltd will arrange collection of damaged/incorrect goods and re-delivery of the correct goods.

Goods Incorrectly Ordered/Not Required

Goods returned in unopened, undamaged condition within 60 days of the date of delivery will be credited at the customer’s actual purchase price less a £15 restocking fee.
The return of unwanted goods to endoscope-i Ltd is the responsibility of the purchaser; alternatively endoscope-i Ltd will arrange collection of the unwanted goods at a rate of £10 per collection.

Any damaged products will be charged a re-packing charge at a rate of £10 per box of goods.

If the goods are returned in a damaged box a re-boxing charge of £8 per box will be applied.

Goods returned after 60 days from date of purchase will receive no credit.


All notices you send us must be sent to the contact details on this site https://shop.endoscope-i.com/contact-details. We may give notice to you at either the email or postal address you provide to us when making a purchase. [Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.] In providing the the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.


These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.